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Cognitive leader–member exchange differences between supervisors and subordinates

Yan Shen (Dhurakij Pundit University, Bangkok, Thailand) (Shandong Yingcai University, Jinan, China)

International Journal of Productivity and Performance Management

ISSN: 1741-0401

Article publication date: 10 January 2019

383

Abstract

Purpose

The purpose of this paper is to reveal the influence of organizational identification (OI) on organizational citizenship behavior (OCB) directed toward organization (OCB-O) and OCB directed toward individuals (OCB-I), and explore the moderating effects of turnover intention (TI) and the differences of the moderating effects of supervisors’ ratings of leader–member exchange quality (LMX-L) and subordinates’ ratings of LMX quality (LMX-S) in the process.

Design/methodology/approach

Based on social exchange theory, this study took administrative staff of private small and medium enterprises in China as population. A paired-samples design was used, and 437 valid paired samples were collected finally. Data analyses were conducted by using structural equation modeling.

Findings

OI indicated a positive influence on both OCB-O and OCB-I. TI showed a negative moderating effect on the positive relationship between OI and OCB-I, but no significant moderating effect on the positive relationship between OI and OCB-O. LMX-L and LMX-S were not in one same direction and showed different moderating levels. LMX-L had no significant effects on the relationship between OI and OCB-O, nor did on the relationship between OI and OCB-I. On the other hand, LMX-S strengthened both the positive relationship between OI and OCB-O, and the positive relationship between OI and OCB-I.

Originality/value

This study explored the relationships from social exchange perspective, found that OCB-O and OCB-I had different formation mechanisms and should be explored as distinct variables, and confirmed that it was necessary to use the paired-samples design when studying dyadic phenomena.

Keywords

Acknowledgements

The author wishes to express thanks to the Doctoral Advisor, Dr Ching-Chou Chen, for his careful guidance.

Citation

Shen, Y. (2019), "Cognitive leader–member exchange differences between supervisors and subordinates", International Journal of Productivity and Performance Management, Vol. 68 No. 4, pp. 817-837. https://doi.org/10.1108/IJPPM-03-2018-0104

Publisher

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Emerald Publishing Limited

Copyright © 2019, Emerald Publishing Limited

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