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The transformational leadership role in achieving organizational resilience through adaptive cultures: the case of Dubai service sector

Rana B.S. Madi Odeh (Faculty of Business and Law, The British University in Dubai, Dubai, United Arab Emirates)
Bader Yousef Obeidat (Department of Business Management, University of Jordan, Amman, Jordan) (Faculty of Business and Law, The British University in Dubai, Dubai, United Arab Emirates)
Mais Osama Jaradat (Master in Engineering Project Management, The University of Jordan, Amman, Jordan)
Ra'ed Masa'deh (Department of Management Information Systems, University of Jordan, Amman, Jordan)
Muhammad Turki Alshurideh (Department of Management, University of Sharjah, Sharjah, United Arab Emirates) (Department of Marketing, The University of Jordan, Amman, Jordan)

International Journal of Productivity and Performance Management

ISSN: 1741-0401

Article publication date: 20 July 2021

Issue publication date: 30 January 2023

4812

Abstract

Purpose

This empirical research draws on the existing theory of transformational leadership, adaptive culture and organizational resilience, and investigates the effect of the elected TQM leadership style “transformational leadership” through the mediating effect of adaptive culture on organizational resilience, that is the key of survival during crises like the recent COVID-19 pandemic, which has severely impacted the business globally.

Design/methodology/approach

This study exploited a cross-sectional online questionnaire of a random sample of Dubai service firms, with the unit of analysis being at the firm level. In total, 379 usable responses were received. Regression analysis was conducted to test hypotheses.

Findings

The overall findings of this study supported that transformational leadership is positively associated with both adaptive culture and firm's resilience and significantly impacts them. Adaptive culture was found partially mediating the effect of transformational leadership on organizational resilience.

Practical implications

The research findings provide important insights to practitioners (managers and leaders) to better improve their transformational qualities, as these qualities are expected to improve the organizational adaptive cultures and capacity of resilience.

Originality/value

To the best of the authors' knowledge, this is one of the first studies to examine the transformational leadership effect on organizational adaptive culture and firm's resilience. This investigation expands the boundaries of leadership style theory into new arenas, attempting to partially address the identified knowledge gap in this vein.

Keywords

Citation

Madi Odeh, R.B.S., Obeidat, B.Y., Jaradat, M.O., Masa'deh, R. and Alshurideh, M.T. (2023), "The transformational leadership role in achieving organizational resilience through adaptive cultures: the case of Dubai service sector", International Journal of Productivity and Performance Management, Vol. 72 No. 2, pp. 440-468. https://doi.org/10.1108/IJPPM-02-2021-0093

Publisher

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Emerald Publishing Limited

Copyright © 2021, Emerald Publishing Limited

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