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Impact of organizational citizenship behavior on job performance in Indian healthcare industries: The mediating role of social capital

Eeman Basu (OB and HR Group, Indian Institute of Management, Raipur, India)
Rabindra Kumar Pradhan (Department of Humanities and Social Sciences, Indian Institute of Technology, Kharagpur, India)
Hare Ram Tewari (Department of Humanities and Social Sciences, Indian Institute of Technology, Kharagpur, India)

International Journal of Productivity and Performance Management

ISSN: 1741-0401

Article publication date: 10 July 2017

Abstract

Purpose

The purpose of this paper is to explore the relationship between organizational citizenship behavior (OCB) and job performance. It also examines the mediating role of social capital in influencing the relationship between OCB and job performance.

Design/methodology/approach

The study explores the dynamic relationship among the variables of OCB and job performance and social capital. Data were collected from 501 respondents working in 15 healthcare organizations in Kolkata, India, through questionnaire survey. Likert-type rating scales of OCB, job performance and social capital with sound reliability and validity were used to carry out the survey. The data were analyzed using structural equation modeling.

Findings

The results of the present study show that OCB significantly predicts job performance in healthcare organizations. Social capital found to be a significant mediator between OCB and job performance.

Research limitations/implications

The findings of the study have a number of implications for organizations in acknowledging and leveraging social capital and encouraging OCB to facilitate superior performance of employees. The generalization of the findings of the study should be restricted to the healthcare organizations in Kolkata due to its own style of functioning, workforce and work environment. The role of demographic variables in influencing the outcome measures has not been considered for the present study. Further research on these aspects may reveal more interesting results with regard to the dynamics among organizational citizenship behavior, social capital and job performance.

Practical implications

Employee-friendly management practices should be adopted in organizations to facilitate the formation of network building and development of social capital which serves as an asset to organizations and creates competitive advantage.

Originality/value

The research findings enrich our understanding of voluntary social participation and citizenship behavior of employees for influencing performance at work. The study also provides useful and unique insight on the benefits of networking in healthcare organizations particularly helping employees to cope with emergency situations. The findings as well as methodology used in this study are original and unique.

Keywords

Citation

Basu, E., Pradhan, R.K. and Tewari, H.R. (2017), "Impact of organizational citizenship behavior on job performance in Indian healthcare industries: The mediating role of social capital", International Journal of Productivity and Performance Management, Vol. 66 No. 6, pp. 780-796. https://doi.org/10.1108/IJPPM-02-2016-0048

Publisher

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Emerald Publishing Limited

Copyright © 2017, Emerald Publishing Limited