Measuring supply chain knowledge management (SCKM) performance based on double/triple loop learning principle
International Journal of Productivity and Performance Management
ISSN: 1741-0401
Article publication date: 13 June 2016
Abstract
Purpose
The purpose of this paper is to propose performance measures for supply chain knowledge management (SCKM) performance.
Design/methodology/approach
This is a conceptual study. State of performance measurement has been analyzed on the basis of a comprehensive review of literature in field of SCKM. Based on principles of double and triple loop learning, performance measures have been identified for measuring the success of KM practices in SCs.
Findings
Principles of double and triple loop learning have been utilized to suggest KPI’s for SCKM performance, i.e. supply chain identity and knowledge supply chain stratum. The relevance and justification of these KPI’s is also discussed.
Research limitations/implications
This study is limited to conceptualized measures for SCKM only. Further research is required to test the benefits of these performance measures based on industry applications.
Practical implications
These proposed KPI’s will facilitate the development of the new processes through re-engineering, i.e. problem identification and then rectification. Further, these KPI’s will provide some essential insights as to how supply chains can develop their performance evaluation systems to become more effective and learning oriented.
Originality/value
This study aims to not only identify the gaps present in the SCKM performance measurement literature but also aims to fill the knowledge gap by suggesting suitable performance metrics.
Keywords
Citation
Ramish, A. and Aslam, H. (2016), "Measuring supply chain knowledge management (SCKM) performance based on double/triple loop learning principle", International Journal of Productivity and Performance Management, Vol. 65 No. 5, pp. 704-722. https://doi.org/10.1108/IJPPM-01-2015-0003
Publisher
:Emerald Group Publishing Limited
Copyright © 2016, Emerald Group Publishing Limited