The effect of emotional intelligence, organizational commitment on the team performance of hospital officers in South Sulawesi and Central Sulawesi province, Indonesia

Abstract

Purpose

This paper aims to explore the relationship between knowledge sharing factors, emotional intelligence and team conflict on the team performance during the inter-institutionalized collaboration work process.

Design/methodology/approach

This study was conducted in South Sulawesi and Central Sulawesi Province’s hospitals. The study lasted for six months in 2017. The sampling was done by using cluster method and stratified random sampling, which was based on Hospital Type, level of Health Officers. These characteristics were considered to have represented quite heterogeneous information about the characteristics of health workers. Data analysis approach used in this study was partial least square (PLS) using WarpPLS software.

Findings

Based on the results of data analysis, it can be concluded that there is a significant direct influence between emotional intelligence to knowledge management, emotional intelligence to team conflict, and emotional intelligence to team performance.

Originality/value

Some previous research studies that have been done are by Hasanyl et al. (2015), Othman (2010), Sathitsemakul (2005), Nóra. Obermayer-Kovács (2014), Troth (2009), Leung (2010) and Luca and Tarricone (2001). The novelty of this research is on the effort to see the mediation of knowledge sharing, team conflict and structure mechanism to other variables developed in the research model.

Citation

Setiawan, L. (2021), "The effect of emotional intelligence, organizational commitment on the team performance of hospital officers in South Sulawesi and Central Sulawesi province, Indonesia", International Journal of Pharmaceutical and Healthcare Marketing, Vol. 15 No. 1, pp. 64-82. https://doi.org/10.1108/IJPHM-04-2019-0028