Inexorable transformation in healthcare-seeking behaviour: a paradigm of choice

Abstract

Purpose

Healthcare is traditionally considered an indispensable service in both personal and social points of views. In this regard, healthcare-seeking behaviour is driven by utilitarian orientation, given its existential value. But this trend is changing, as the propensity to avail (un)necessary healthcare services is burgeoning with changing lifestyle and practices. From the supply point of view, the market appears to be relentless in enforcing propensity to seek healthcare. The service providers, generally, create unnecessary needs and aspirations, taking undue advantage of the prospects’ over-conscious health concerns and overzealous longing for wellness. This study aims to find whether utilitarianism or hedonism is the prominent paradigm of healthcare-seeking behaviour in the onset of changing preferences and lifestyles and supply-driven market forces.

Design/methodology/approach

The study followed an empirical approach to accomplish the aim of research. Subjects for the study constitute sample respondents in the age of 18-60 years, who were identified on inspection. A structured questionnaire, drawn upon literature, was used to elicit information.

Findings

The study offered new insight into the basic psychological motive for healthcare-seeking. The results have empirically validated the pre-eminence of a hedonic attribute of consumer behaviour in healthcare-seeking.

Practical implications

The outcome of the study has implications for healthcare providers to tailor-make their future products and services and for governing bodies to design suitable policy guidelines.

Originality/value

The study explores the emerging trends in health-seeking behaviour.

Citation

Pillai, K.R., Nallavalli, S. and Immaculate, C. (2019), "Inexorable transformation in healthcare-seeking behaviour: a paradigm of choice", International Journal of Pharmaceutical and Healthcare Marketing, Vol. 13 No. 2, pp. 200-212. https://doi.org/10.1108/IJPHM-03-2018-0020