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Constructing a sustainable service business model: An S-D logic-based integrated product service system (IPSS)

Chun Hsien Liu (Department of International Business, Minghsin University of Science and Technology, Hsin Chu, Taiwan)
Ming-Chao Chen (Graduate Institute of Management Sciences, Tamkang University, Tamsui, New Taipei City, Taiwan)
Yi-Hsien Tu (Department of International Business, Minghsin University of Science and Technology, Hsin Chu, Taiwan)
Chu-Ching Wang (Department of Business Administration, Tamkang University, New Taipei City, Taiwan)

International Journal of Physical Distribution & Logistics Management

ISSN: 0960-0035

Article publication date: 3 March 2014

2577

Abstract

Purpose

The purpose is to conceptually construct a service-dominant (S-D) logic-based integrated product service system (IPSS) business model.

Design/methodology/approach

The model is constructed through literature reviews and inferences.

Findings

IPSS model is in compliance with the ten fundamental premises of S-D logic as well as conforming to triple bottom lines of sustainability.

Research limitations/implications

To convert a firm from goods-centric model to service-centric IPSS model is not easy. There are quite a few challenges to be overcome.

Practical implications

There are many successful cases adopting service-centric business model. The key success factors are to be identified in the future studies.

Originality/value

It is the first paper discussing the sustainability of IPSS model and its relationship with S-D logic.

Keywords

Citation

Liu, C.H., Chen, M.-C., Tu, Y.-H. and Wang, C.-C. (2014), "Constructing a sustainable service business model: An S-D logic-based integrated product service system (IPSS)", International Journal of Physical Distribution & Logistics Management, Vol. 44 No. 1/2, pp. 80-97. https://doi.org/10.1108/IJPDLM-02-2013-0039

Publisher

:

Emerald Group Publishing Limited

Copyright © 2014, Emerald Group Publishing Limited

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