Coordination mechanisms in four accountable care organizations

Abstract

New organization theory posits that coordination mechanisms work by generating three integrating conditions: accountability (clarity about task responsibilities), predictability (clarity about which, when, and how tasks will be accomplished), and common understanding (shared perspectives about tasks). We apply this new theory to health care to improve understanding of how accountable care organizations (ACOs) are attempting to reduce the fragmentation that characterizes the US health care system. Drawing on four organizational case studies, we find that ACOs rely on a wide variety of coordination mechanisms that have been designed to leverage existing organizational capabilities, accommodate local contingencies. and, in some instances, interact strategically. We conclude that producing integrating conditions across the care continuum requires suites of interacting coordination mechanisms. Our findings provide a conceptual foundation for future research and improvements.

Citation

Hilligoss, B., Song, P.H. and McAlearney, A.S. (2016), "Coordination mechanisms in four accountable care organizations", International Journal of Organization Theory & Behavior, Vol. 19 No. 2, pp. 207-232. https://doi.org/10.1108/IJOTB-19-02-2016-B004