Measuring humane orientation of organizations through social exchange and organizational identification facilitation and control of burnout and intent to quit

Abstract

The paper explores the relationship of humane orientation of organizations with members' reactions to such treatment by the organization. Orientation of mangers to form good relationships with subordinates has been reflected through subordinatesa’ perception of quality of leader-member exchange (LMX) and it was expected to predict members’ reaction through feeling of exhaustion (burnout). The roles of humane orientation of organizational support measured through perceived organizational support (POS) by subordinates and organizational identification (OID) as possible explicators of the relationship between LMX quality and organizational burnout have also been explored. We conducted three step hierarchical linear regressions on a sample involving data at two time waves. As expected, all the hypotheses were supported. A major contribution of the research to academic literature is the corroboration of directionality of some of the relationship through two time wave design. Also, burnout in this research has been measured at an organizational level and the results were in line with burnout measured at the job level in some earlier studies on burnout.

Citation

Kumar, M., Singh, S., Rai, H. and Bhattacharya, A. (2012), "Measuring humane orientation of organizations through social exchange and organizational identification facilitation and control of burnout and intent to quit", International Journal of Organization Theory & Behavior, Vol. 15 No. 4, pp. 520-547. https://doi.org/10.1108/IJOTB-15-04-2012-B003