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Integrating three organizational approaches: Breakthrough performance in a state government office

John N. Badovinac (School of Public Affairs Penn State Harrisburg Middletown, Pennsylvania 17057-4898)
Paul V. Kovac (School of Public Affairs Penn State Harrisburg Middletown, Pennsylvania 17057-4898)
Joseph D. Jardin (School of Public Affairs Penn State Harrisburg Middletown, Pennsylvania 17057-4898)
Gedeon M. Mudacumura (School of Public Affairs Penn State Harrisburg Middletown, Pennsylvania 17057-4898)

International Journal of Organization Theory & Behavior

ISSN: 1093-4537

Article publication date: 1 March 2000

Abstract

Improving organizational performance under turbulent internal and external environments has been a challenging managerial task. This paper highlights the reengineering experience of a state government office that successfully improved its performance. Keeping in mind its strategic goals throughout the integration of keys aspects of business process redesign (BPR), information technology (IT) and organization development (OD), prevented the department from random reengineering which, in many organizations, leads to downsizing. Putting more emphasis on OD through the reengineering process resulted in building the organization's ability to assess its current functioning and to achieve its goals.

Citation

Badovinac, J.N., Kovac, P.V., Jardin, J.D. and Mudacumura, G.M. (2000), "Integrating three organizational approaches: Breakthrough performance in a state government office", International Journal of Organization Theory & Behavior, Vol. 3 No. 1/2, pp. 1-36. https://doi.org/10.1108/IJOTB-03-01-02-2000-B001

Publisher

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Emerald Publishing Limited

Copyright © 2000 by Marcel Dekker, Inc.