The ethics of recent productivity improvement strategies requires an open and inclusive dialogue among diverse stakeholders, as well as customer-based accountability. By contrast, the expertise of managers in the past tended to drive a public productivity improvement process that involved little dialogue and customer-based accountability. This article examines fundamental values in productivity improvement and relates these to increased dialogue and cusomer-based accountability.
Berman, E.M. and Van Wart, M. (1999), "The ethics of productivity: Toward increased dialogue and customer-based accountability", International Journal of Organization Theory & Behavior, Vol. 2 No. 3/4, pp. 413-430. https://doi.org/10.1108/IJOTB-02-03-04-1999-B007Download as .RIS
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Copyright © 1999 by Marcel Dekker, Inc.