TY  - JOUR
AB  - Purpose The purpose of this paper is to explore resources or capabilities that enable medium-sized firms to be resilient, namely, to avoid and recover from supply chain disruptions.Design/methodology/approach A case-study method is employed with four medium-sized manufacturing firms headquartered in the USA that have global supply chains. Data are collected from semi-structured interviews with key informants from diverse functions and managerial levels, archival documents, observation and a resilience assessment.Findings Internal social capital emerged as a resilience-enhancing resource, comprising: structural capital grounded in small network size, geographical proximity among decision makers and low hierarchy; relational capital grounded in close relationships, commitment and respect; and cognitive capital grounded in long employee tenure.Originality/value This is the first paper in the supply chain management literature to examine the resilience of medium-sized firms, an under-researched context. It is also the first paper to introduce internal social capital as a resilience-enhancing resource. Hence, this is among the few papers to propose a resilience-enhancing resource rooted not in a firm’s supply chain operations but its human resources. This paper, moreover, identifies several facets of internal social capital within medium-sized firms. Finally, the paper makes several managerial contributions.
VL  - 40
IS  - 1
SN  - 0144-3577
DO  - 10.1108/IJOPM-09-2017-0530
UR  - https://doi.org/10.1108/IJOPM-09-2017-0530
AU  - Polyviou Mikaella
AU  - Croxton Keely L.
AU  - Knemeyer A. Michael
PY  - 2019
Y1  - 2019/01/01
TI  - Resilience of medium-sized firms to supply chain disruptions: the role of internal social capital
T2  - International Journal of Operations & Production Management
PB  - Emerald Publishing Limited
SP  - 68
EP  - 91
Y2  - 2024/05/06
ER  -