A decision methodology to support servitisation of manufacturing

Aurora Dimache (Galway-Mayo Institute of Technology (GMIT), Galway, Ireland)
Thomas Roche (Galway-Mayo Institute of Technology (GMIT), Galway, Ireland)

International Journal of Operations & Production Management

ISSN: 0144-3577

Publication date: 11 November 2013

Abstract

Purpose

This paper aims to present a decision support methodology named TraPSS (transition along the PSS continuum) to aid manufacturing companies planning to increase servitisation of their products.

Design/methodology/approach

An action research approach was applied to the construction, validation and implementation of the methodology.

Findings

TraPSS is very useful in helping decision makers regarding the transition to a new PSS business model; it is unlikely that the methodology will be used by small companies.

Research limitations/implications

Although the case study permitted an in-depth evaluation of the methodology, multiple case studies across industries would contribute to the robustness and generalisability of the methodology.

Practical implications

TraPSS offers the possibility to improve a company's position in the market as well as revenues by adopting a new business model.

Originality/value

The paper provides a new cross-disciplinary support methodology for identifying a company's position on the PSS continuum and decision-making regarding servitisation.

Keywords

Acknowledgements

The authors would like to thank all company representatives for their time and cooperation and for providing them with the funding for this research. The authors are also grateful to their peers in Galway-Mayo Institute of Technology and University of Strathclyde who took time to review TraPSS.

Citation

Dimache, A. and Roche, T. (2013), "A decision methodology to support servitisation of manufacturing", International Journal of Operations & Production Management, Vol. 33 No. 11/12, pp. 1435-1457. https://doi.org/10.1108/IJOPM-07-2010-0186

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Publisher

:

Emerald Group Publishing Limited

Copyright © 2013, Emerald Group Publishing Limited

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