A decision methodology to support servitisation of manufacturing
International Journal of Operations & Production Management
ISSN: 0144-3577
Article publication date: 11 November 2013
Abstract
Purpose
This paper aims to present a decision support methodology named TraPSS (transition along the PSS continuum) to aid manufacturing companies planning to increase servitisation of their products.
Design/methodology/approach
An action research approach was applied to the construction, validation and implementation of the methodology.
Findings
TraPSS is very useful in helping decision makers regarding the transition to a new PSS business model; it is unlikely that the methodology will be used by small companies.
Research limitations/implications
Although the case study permitted an in-depth evaluation of the methodology, multiple case studies across industries would contribute to the robustness and generalisability of the methodology.
Practical implications
TraPSS offers the possibility to improve a company's position in the market as well as revenues by adopting a new business model.
Originality/value
The paper provides a new cross-disciplinary support methodology for identifying a company's position on the PSS continuum and decision-making regarding servitisation.
Keywords
Acknowledgements
The authors would like to thank all company representatives for their time and cooperation and for providing them with the funding for this research. The authors are also grateful to their peers in Galway-Mayo Institute of Technology and University of Strathclyde who took time to review TraPSS.
Citation
Dimache, A. and Roche, T. (2013), "A decision methodology to support servitisation of manufacturing", International Journal of Operations & Production Management, Vol. 33 No. 11/12, pp. 1435-1457. https://doi.org/10.1108/IJOPM-07-2010-0186
Publisher
:Emerald Group Publishing Limited
Copyright © 2013, Emerald Group Publishing Limited