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The influence of team social media usage on individual knowledge sharing and job performance from a cross-level perspective

Xiling Cui (Department of Business Administration, Hong Kong Shue Yan University, Hong Kong)
Baofeng Huo (College of Management and Economics, Tianjin University, Tianjin, China)
Yang Lei (Faculty of Economics and Business Administration, Southern University of Science and Technology, Shenzhen, China)
Qiang Zhou (Department of Accounting, Hong Kong Shue Yan University, Hong Kong)

International Journal of Operations & Production Management

ISSN: 0144-3577

Article publication date: 11 October 2019

Issue publication date: 19 September 2020

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Abstract

Purpose

The purpose of this paper is to examine how team social media usage (SMU) affects two types of knowledge sharing (KS), namely, in-role and extra-role KS, and then individual job performance. The study also examines the mediating effects of two types of KS and the main and moderating effects of team performance norms on individual job performance.

Design/methodology/approach

This study applies the theory of communication visibility to develop a cross-level model and then validate it through a three-wave survey from 600 individuals in 120 teams. Hierarchical linear model is used to test the hypotheses.

Findings

The results suggest that team SMU improves team members’ in-role and extra-role KS, and thus enhances their individual job performance. The in-role and extra-role KS have partial mediating effects between team SMU and job performance. The results also show that team performance norms have a positive main effect on individual job performance, but negatively moderate the relationship between individual extra-role KS and job performance.

Research limitations/implications

This study contributes to the operations management literature by examining the effects of team SMU from a multilevel perspective.

Practical implications

The findings provide managers with ways to improve individual KS and job performance.

Originality/value

This study is one of the first to investigate the effects of team SMU on individual KS and job performance. It also identifies the two-sided effects of team performance norms.

Keywords

Acknowledgements

This paper was supported by grants from the Research Grants Council of the Hong Kong Special Administration Region, China (Project No. UGC/FDS15/B01/16) and National Natural Science Foundation of China (Nos 71525005, 71821002).

Citation

Cui, X., Huo, B., Lei, Y. and Zhou, Q. (2020), "The influence of team social media usage on individual knowledge sharing and job performance from a cross-level perspective", International Journal of Operations & Production Management, Vol. 40 No. 5, pp. 553-573. https://doi.org/10.1108/IJOPM-04-2019-0311

Publisher

:

Emerald Publishing Limited

Copyright © 2019, Emerald Publishing Limited

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