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Development and validation of an instrument to measure turnover intention of Generation Y in Thailand

Khahan Na-Nan (Faculty of Business Administration, Rajamangala University of Technology Thanyaburi, Thanyaburi, Thailand)
Suteeluck N. Kanthong (Faculty of Business Administration, Rajamangala University of Technology Thanyaburi, Thanyaburi, Thailand)
Auemporn Dhienhirun (Faculty of Business Administration, Thonburi University, Bangkok, Thailand)

International Journal of Organizational Analysis

ISSN: 1934-8835

Article publication date: 20 July 2020

Issue publication date: 7 May 2021

329

Abstract

Purpose

The turnover intention (TI) is a very challenging concept for an organisation, but there are seemingly not many instruments around to measure TI. The purpose of this paper was to develop and validate an instrument to measure the TI concept of Generation Y in Thailand.

Design/methodology/approach

Ten questions were developed as an instrument to measure TI based on previous concepts and theories and verified using exploratory factor analysis, confirmatory factor analysis and convergent validity.

Findings

Three dimensions were proposed to measure TI including aspects of intention to quit, turnover thinking and opportunities for new job with excellent reliability at 0.811, 0.837 and 0.830, respectively.

Originality/value

A measurement scale to assess TI of Generation Y salespeople has never been studied in Thailand. The measurement scale was proved to be valid and will enable human resource officers, divisions and companies to accurately analyse the level of employee TI. This instrument can help educators and researchers to better understand and comprehend factors of employee TI.

Keywords

Citation

Na-Nan, K., Kanthong, S.N. and Dhienhirun, A. (2021), "Development and validation of an instrument to measure turnover intention of Generation Y in Thailand", International Journal of Organizational Analysis, Vol. 29 No. 3, pp. 682-698. https://doi.org/10.1108/IJOA-12-2019-1972

Publisher

:

Emerald Publishing Limited

Copyright © 2020, Emerald Publishing Limited

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