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An examination of training and development of middle level managers in emerging economies: Evidence from financial institutions in Ghana

James B. Abugre (Department of Organization and Human Resource Management, Business School, University of Ghana, Accra, Ghana)
Kester Adebola (Department of Organization and Human Resource Management, Business School, University of Ghana, Accra, Ghana)

International Journal of Organizational Analysis

ISSN: 1934-8835

Article publication date: 12 October 2015

1183

Abstract

Purpose

The purpose of this paper is to examine whether the training and development (T & D) of middle-level managers in the financial institutions of a sub-Saharan African country make any difference in the performances of the managers and the institutions in general.

Design/methodology/approach

An empirical analysis of managers’ opinions based on a quantitative survey of 140 middle-level managers from four banking institutions in Ghana is conducted.

Findings

Findings showed that there is a significant relationship between T & D of middle-level managers and their performance and, consequently, performance of the banks. The findings also showed that managers become savvier in personal initiatives and responsive to customer care leading to enhanced service delivery. The paper proposes that T & D should focus on the significant relationship between the outcomes and programme objectives of organisations in emerging economies if these organisations want to be counted in this competitive global world.

Practical implications

The paper provides valuable information on the important role of middle-level managers as custodians of “tacit knowledge” that can turn around organisations, particularly in developing economies, if the needed T & D are given to them.

Originality/value

Empirical literature on T & D and on middle-level managers’ development in developing countries is limited. The contribution of this paper identifies the roles that middle management can play in the performances of organisations and especially in emerging economies.

Keywords

Acknowledgements

The authors are very grateful to the IJOA Editor Professor Peter Stokes and the two anonymous reviewers for their helpful comments and suggestions on previous draft of this article.

Citation

Abugre, J.B. and Adebola, K. (2015), "An examination of training and development of middle level managers in emerging economies: Evidence from financial institutions in Ghana", International Journal of Organizational Analysis, Vol. 23 No. 4, pp. 545-563. https://doi.org/10.1108/IJOA-10-2011-0521

Publisher

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Emerald Group Publishing Limited

Copyright © 2015, Emerald Group Publishing Limited

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