Linking interactional injustice to EVLN outcomes: Effects of psychological contract violation and conscientiousness (a moderated mediation model)

Abstract

Purpose

The study aims to examine a moderated mediation model of effects of conscientiousness on the mediating role of psychological contract violation (PCV) on interactional injustice and employees EVLN (exit, voice, loyalty and neglect) outcomes relationships.

Design/methodology/approach

A sample of 422 full-time managerial employees working across different service sector-based Indian organizations was used to test the proposed moderated mediation. The analysis was performed using Hayes’ Process Macro.

Findings

Results revealed that (i) the effect of interactional injustice on employee EVLN outcomes is mediated through PCV and (ii) the strength of this indirect effect is dependent on individual differences in conscientiousness. As such, the overall pattern of relationships supported moderated mediation, in that, the indirect effect of interactional injustice on voice and loyalty through PCV was stronger for employees high (as compared with those low) in conscientiousness.

Research limitations/implications

A cross-sectional design and use of self-reported questionnaire data in the sample are a few limitations of the study.

Originality/value

This study advances the existing literature on interactional injustice by extending its range of outcomes as well as by examining the underlying and intervening conditions in the interactional injustice-outcomes relationship.

Citation

Rai, A. and Agarwal, U.A. (2020), "Linking interactional injustice to EVLN outcomes: Effects of psychological contract violation and conscientiousness (a moderated mediation model)", International Journal of Organizational Analysis, Vol. 28 No. 2, pp. 488-506. https://doi.org/10.1108/IJOA-03-2019-1693