Exploring the role of knowledge management in contexts of crisis: a synthesis and way forward
International Journal of Organizational Analysis
ISSN: 1934-8835
Article publication date: 15 July 2022
Issue publication date: 24 November 2023
Abstract
Purpose
Based on the scarcity and the fragmented nature of the literature in the field of knowledge management (KM) and crisis, this paper aims to present a systematic literature review of these two constructs, interlinking the literature in KM to the prevention, preparedness, response and recovery (PPRR) phases framework. The output is a critical discussion on the state of the literature in the field, and an overview of avenues for future research.
Design/methodology/approach
The methodology adopted in this paper is that of a systematic literature review. Using the Scopus database, this study presents the findings that emerged from 59 publications in the field of KM and crisis.
Findings
Through the application of a systematic literature review, this paper categorizes 59 publications on KM according to the different stages comprising a crisis. The implications of each paper are discussed and critically analyzed, acting as the basis of areas for future research.
Originality/value
This paper is the first to offer a systematic review of the literature on KM in contexts of crisis by integrating the literature into a well-defined PPRR framework. Furthermore, the discussions presented in this review may be used by practitioners as a basis/starting point to identify relevant literature on different phases of crisis, while scholars may use this paper to further develop studies in KM and crisis management.
Keywords
Citation
Anand, A., Buhagiar, K., Kozachenko, E. and Parameswar, N. (2023), "Exploring the role of knowledge management in contexts of crisis: a synthesis and way forward", International Journal of Organizational Analysis, Vol. 31 No. 7, pp. 2953-2978. https://doi.org/10.1108/IJOA-02-2022-3156
Publisher
:Emerald Publishing Limited
Copyright © 2022, Emerald Publishing Limited