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Current trends analysis and prioritization of success factors: a systematic literature review of ICT projects

Muhammad Ayat (Department of Industrial and Management Engineering, Hanyang University-ERICA Campus, Ansan, Republic of Korea)
Muhammad Imran (Department of Operations and Supply Chain Management, National University of Sciences and Technology, Islamabad, Pakistan)
Azmat Ullah (Antai College of Economics and Management, Shanghai Jiao Tong University, Shanghai, China)
Chang Wook Kang (Department of Industrial and Management Engineering, Hanyang University-ERICA Campus, Ansan, Republic of Korea)

International Journal of Managing Projects in Business

ISSN: 1753-8378

Article publication date: 6 August 2020

Issue publication date: 6 April 2021

924

Abstract

Purpose

The purpose of this study is to investigate the current literature that has explored project success in the information and communication technology (ICT) sector.

Design/methodology/approach

The literature search was carried out for related articles in three databases: the Web of Science, Scopus and Ebscohost. Using a systematic literature review (SLR) methodology, 75 related articles were sorted out. Furthermore, the methods of frequency and content analysis were used to identify, categorize and arrange critical success factors (CSF) of ICT projects based on their importance, interrelation and cultural regions.

Findings

The findings in this study revealed that interest in researching success in ICT projects has increased significantly during the last five years. Through reviewing the selected articles, 25 CSF were identified. User participation, stakeholder relationship, project manager emotional intelligence, communication skills, and leadership skills, and top management support in the project emerged as the most important factors for ICT projects. Furthermore, we found that each regional group gives different level of importance to different CSF.

Practical implications

This study gives the opportunity to practitioners to control the highest value CSF to increase the success rate of ICT projects carried out in different cultural regions.

Originality/value

As the first study of its type, CSF were divided for different cultural regional groups. This paper further explained that certain CSF have different levels of importance in different culture regions. This study suggests that regional culture needs consideration during the evaluation of CSF.

Keywords

Citation

Ayat, M., Imran, M., Ullah, A. and Kang, C.W. (2021), "Current trends analysis and prioritization of success factors: a systematic literature review of ICT projects", International Journal of Managing Projects in Business, Vol. 14 No. 3, pp. 652-679. https://doi.org/10.1108/IJMPB-02-2020-0075

Publisher

:

Emerald Publishing Limited

Copyright © 2020, Emerald Publishing Limited

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