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Investigating training effectiveness of public and private banks employees in this digital age: an empirical study

Shahin Akther (Bangladesh University of Professionals, Dhaka, Bangladesh) (Mercantile Bank Training Institute, Dhaka, Bangladesh)
Muhammad Sabbir Rahman (Marketing and International Business, North South University, Dhaka, Bangladesh)

International Journal of Manpower

ISSN: 0143-7720

Article publication date: 15 June 2021

Issue publication date: 24 May 2022

1565

Abstract

Purpose

The purpose of this study is to examine the pre-training and post-training variables influencing employee training effectiveness in the banking industry in this era of the digital age.

Design/methodology/approach

This study adopted a cross-sectional research design and a structured questionnaire to survey the participants (i.e., bank employees) (n = 702) for data collection. The data gathered from the surveyed respondents were analyzed using the Partial Least Square to Structural Equation Modeling (PLS-SEM) approach to test the proposed hypotheses.

Findings

The research findings suggest a significant influence of pre-training (i.e., training environment, trainer quality) and post-training (i.e., trainee motivation, trainee self-efficacy, and authentic leadership practices) factors towards the bank's staff training effectiveness in this era of digital age.

Originality/value

The research is one of the pioneer attempts on training effectiveness that significantly open opportunity for financial institutions such as banks to meet the challenge of the fourth industrial revolution from a developing country perspective. The current study also contributes to the extension of the theoretical and managerial doctrine in terms of the relationship among the pre-and post-training factors to enhance training effectiveness under the scope of the financial sector's employees to manage human resources and their development in the digital age.

Keywords

Acknowledgements

Funding: This research work was supported by the Mercantile Bank Training Institute and M/S. Nuruzzaman Khan Engineering Company Limited.

Citation

Akther, S. and Rahman, M.S. (2022), "Investigating training effectiveness of public and private banks employees in this digital age: an empirical study", International Journal of Manpower, Vol. 43 No. 2, pp. 542-568. https://doi.org/10.1108/IJM-04-2021-0240

Publisher

:

Emerald Publishing Limited

Copyright © 2021, Emerald Publishing Limited

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