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Business process management effectiveness and maturity through lean management practices: the Brazilian federal police experience

Leander Luiz Klein (Academic Coordination, Federal University of Santa Maria, Cachoeira do Sul, Brazil)
Silvia Inês Dallavalle de Pádua (School of Economics, Business Administration and Accounting, University of São Paulo (FEA-RP/USP, Ribeirão Preto, Brazil)
Rajat Gera (School of Management and Commerce, K R Mangalam University, Gurgaon, India)
Kelmara Mendes Vieira (Department of Administration, Federal University of Santa Maria, Santa Maria, Brazil)
Eric Charles Henri Dorion (IT Engineering Department, École de Technologies Supérieures, Montréal, Canada)

International Journal of Lean Six Sigma

ISSN: 2040-4166

Article publication date: 8 July 2022

Issue publication date: 28 February 2023




This study aims to examine the influence of lean management practices on organizational process effectiveness and maturity. The underlying assumption of this paper is that lean management practices may have a positive relation with the initiation and the adoption of a process management approach and be a first step to process management success.


Through a quantitative perspective, a survey was carried out in the Brazilian Federal Police with a valid sample of 991 participants. Data analysis was executed with confirmatory factor analysis and structural equations modeling.


Lean management practices have a positive influence on the Brazilian Federal Police process maturity and on process effectiveness. Process maturity has a positive impact on process effectiveness. The results extend the applicability of lean management practices in the public service scenario. The results will decrease the high failure rates in process transformation projects.

Research limitations/implications

The main limitation of this study is that the researchers could not maintain full control of the research respondents because the data collection was carried out online.

Practical implications

Considering a scenario of increased pressure to upgrade organizational decisional process in the public sector and to offer better public services, the lean management practices can effectively contribute to the development of strategies and actions that will enhance a more effective public service management reality.

Social implications

This study may contribute as a source of empirical data for future research in other national public organizations and may assist others to redesigning its strategies and actions to achieve excellence in decision-making, by adopting a more agile quality public service with less costs and waste.


New measurement and structural models were defined to analyze lean management practices in the public service as the predictors of organizational process maturity and effectiveness. The discussion on lean management practices, as a first step in process approach applicability, enhances a new process-based management perspective.



Funding: This work has been supported by CAPES – Coordenação de Aperfeiçoamento de Pessoal de Nível Superior, and CNPq – Conselho Nacional de Desenvolvimento Científico e Tecnológico.


Klein, L.L., de Pádua, S.I.D., Gera, R., Vieira, K.M. and Dorion, E.C.H. (2023), "Business process management effectiveness and maturity through lean management practices: the Brazilian federal police experience", International Journal of Lean Six Sigma, Vol. 14 No. 2, pp. 368-396.



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