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Revolutionizing healthcare organizations with Operational Excellence and Healthcare 4.0: a systematic review of the state-of-the-art literature

Pankaj Kumar Detwal (Department of Management Studies, Indian Institute of Technology Roorkee, Roorkee, India)
Rajat Agrawal (Department of Management Studies, Indian Institute of Technology Roorkee, Roorkee, India)
Ashutosh Samadhiya (Jindal Global Business School, OP Jindal Global University, Sonipat, India)
Anil Kumar (London Metropolitan University, London, UK)
Jose Arturo Garza-Reyes (Centre for Supply Chain Improvement, The University of Derby, Derby, UK)

International Journal of Lean Six Sigma

ISSN: 2040-4166

Article publication date: 28 September 2023

Issue publication date: 12 January 2024

232

Abstract

Purpose

This study aims to examine current research on the relationship between Operational Excellence and Healthcare 4.0 (H4.0) for healthcare organizations.

Design/methodology/approach

The authors have performed a systematic literature review of 102 documents published between 2011 and 2022 from the Scopus database to identify the research trends on Operational Excellence and H4.0. Through a descriptive bibliometric analysis, this study has highlighted the year-wise trend in publication, top authors, prominent sources of publications, the country-wise spread of research activities and subject area analysis. Furthermore, through content analysis, this study has identified four clusters and proposed directions for future research of each identified cluster.

Findings

Results reflect overall growth in this area, with a few parts of the world being underrepresented in research related to Operational Excellence and H4.0. The content analysis focused on describing challenges pertaining to healthcare industries and the role of Operational Excellence tools and H4.0 technologies in dealing with various healthcare delivery aspects. The authors concluded their analysis by proposing a theoretical framework and providing theoretical and managerial implications of the study.

Originality/value

To the best of the authors’ knowledge, the paper is one of the first to analyze the existing literature on the healthcare sector at the interface of Operational Excellence and H4.0 technologies. The conceptual framework and cluster-wise future research prepositions are some of the unique offerings of the study.

Keywords

Citation

Detwal, P.K., Agrawal, R., Samadhiya, A., Kumar, A. and Garza-Reyes, J.A. (2024), "Revolutionizing healthcare organizations with Operational Excellence and Healthcare 4.0: a systematic review of the state-of-the-art literature", International Journal of Lean Six Sigma, Vol. 15 No. 1, pp. 80-102. https://doi.org/10.1108/IJLSS-04-2023-0061

Publisher

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Emerald Publishing Limited

Copyright © 2023, Emerald Publishing Limited

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