Information systems an alternative to modernization to achieve in the control of management of municipal public services

Abstract

Purpose

Information systems (IS) in the public environment largely depend on a needs analysis for their successful integration. This is more likely lead to an improvement in the management control of municipal public services (MPSs) with the help of scientific and technological methodologies, based on both qualitative and quantitative methods. The paper aims to discuss these issues.

Design/methodology/approach

The data were obtained through field research techniques such as interviews and observation and applying this in each of the municipalities, and complemented by 196 citizen surveys.

Findings

An outcome of this research is the implementation of a specific IS to improve administrative and operational processes based on data collected in six municipalities. This implies not only technological but also cultural evolution, since the incorporation of the IS impacts both municipal authorities and society as a whole.

Originality/value

This research is based on the need to develop IS to improve management control of MPSs and thus meet the needs of population, and in turn, support the municipal authorities.

Citation

Patiño, I. (2014), "Information systems an alternative to modernization to achieve in the control of management of municipal public services", International Journal of Leadership in Public Services, Vol. 10 No. 2, pp. 60-83. https://doi.org/10.1108/IJLPS-12-2013-0032