Mapping critical success factors in efficient court management: two case studies from India
International Journal of Law and Management
ISSN: 1754-243X
Article publication date: 12 March 2018
Issue publication date: 12 March 2018
Abstract
Purpose
The purpose of this study is to identify and develop an understanding of various success factors in implementing an efficient court management system by the court managers employed at the trial courts and high courts in India. Court management implies using a professional approach using managerial tools and techniques in managing courts.
Design/methodology/approach
This study is based on a case study with two Indian states demonstrating efficiency in judicial operation with the adoption of court management techniques. Semi-structured interviews with the court registry, court managers, document studies, court visits, along with observation are the main data sources.
Findings
It was observed that managerial practices of job autonomy, regular feedback, clear job expectations and support from the supervisor/reporting officer act as critical success factors for court management efficiency.
Originality/value
This paper adds empirical insight from the Indian viewpoint on existing literature concerning management of courts.
Keywords
Citation
Pattnaik, P.N., Pandey, S.C. and Shukla, M.K. (2018), "Mapping critical success factors in efficient court management: two case studies from India", International Journal of Law and Management, Vol. 60 No. 2, pp. 717-729. https://doi.org/10.1108/IJLMA-03-2017-0023
Publisher
:Emerald Publishing Limited
Copyright © 2018, Emerald Publishing Limited