An information management approach for supply chain disruption recovery
The International Journal of Logistics Management
ISSN: 0957-4093
Article publication date: 6 August 2020
Issue publication date: 3 September 2020
Abstract
Purpose
To study how supply chain decision makers gather, process and use the available internal and external information when facing supply chain disruptions.
Design/methodology/approach
The paper reviews relevant supply chain literature to build an information management model for disruption management. Afterwards, three case studies in the vehicle assembly sector, namely cars, trucks and aircraft wings, bring the empirical insights to the information management model.
Findings
This research characterises the phases of disruption management and identifies the information companies use to recover from a variety of disruptive events. It presents an information management model to enhance supply chain visibility and support disruption management at the operational level. Moreover, it arrives at two design propositions to help companies in the redesign of their disruption discovery and recovery processes.
Originality/value
This research studies how companies manage operational disruptions. The proposed information management model allows to provide visibility to support the disruption management process. Also, based on the analysis of the disruptions occurring at the operational level we propose a conceptual model to support decision makers in the recovery from daily disruptive events.
Keywords
Acknowledgements
This work is financed by the FCT – Fundação para a Ciência e a Tecnologia (Portuguese Foundation for Science and Technology) within project CMUP-ERI/TPE/0011/2013 of the CMU Portugal Program and by the project "TEC4Growth–Pervasive Intelligence, Enhancers and Proofs of Concept with Industrial Impact" (NORTE-01–0145-FEDER-000020) financed by the North Portugal Regional Operational Programme (NORTE 2020), under the Portugal 2020 Partnership Agreement and through the European Regional Development Fund (ERDF).
Citation
Messina, D., Barros, A.C., Soares, A.L. and Matopoulos, A. (2020), "An information management approach for supply chain disruption recovery", The International Journal of Logistics Management, Vol. 31 No. 3, pp. 489-519. https://doi.org/10.1108/IJLM-11-2018-0294
Publisher
:Emerald Publishing Limited
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