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The impact of emotional intelligence and servant leadership on employee job satisfaction

Pallavi Jha (Symbiosis Center for Management and Human Resource Development, Symbiosis International University, Pune, India)
Sanjay Bhattacharya (Symbiosis Center for Management and Human Resource Development, Symbiosis International University, Pune, India)

International Journal of Innovation Science

ISSN: 1757-2223

Article publication date: 27 January 2021

Issue publication date: 29 March 2021

665

Abstract

Purpose

The concept of emotional intelligence (EI) and servant leadership (SL) are two variables that have been essential for the organization leaders to ensure a healthy and happy work–life for their subordinates. The purpose of this study to be conducted was for leaders understand the role EI and SL play in maintaining employee job satisfaction and help them to create engaging environment and bring effectiveness in the work productivity of the assets.

Design/methodology/approach

Quantitative method was used and a total of 150 people were taken as a sample which consisted of several leaders and their subordinates and an emotional intelligence questionnaire by NHS and SL: multidimensional questionnaire was floated to rate the leaders EI and SL behavior comparing it with the leaders self-rating. The result was analyzed using SPSS, Pearson correlation and regression was used to understand the significance level and reliability of all the independent and dependent variables, respectively.

Findings

Through correlation and regression, it was found that presence of EI and SL style in a leader plays a huge role in employee job satisfaction. It was also found that EI and SL are the substantial predictor which have positive impact over employee job satisfaction.

Originality/value

The outcome of the study will help the leaders understand the significance that the EI and SL have in their role to maintain employee job satisfaction, as well as the training and development measures for leaders.

Keywords

Citation

Jha, P. and Bhattacharya, S. (2021), "The impact of emotional intelligence and servant leadership on employee job satisfaction", International Journal of Innovation Science, Vol. 13 No. 2, pp. 205-217. https://doi.org/10.1108/IJIS-09-2020-0169

Publisher

:

Emerald Publishing Limited

Copyright © 2020, Emerald Publishing Limited

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