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Application of campus instructional support: two case studies

Caroline S. Clauss-Ehlers (Rutgers University –New Brunswick, New Jersey, USA)
Lynn Pasquerella (Association of American Colleges and Universities, Washington, District of Columbia, USA)

International Journal of Information and Learning Technology

ISSN: 2056-4880

Article publication date: 7 August 2017



The purpose of this paper is to demonstrate how instructional support is a critical tool to promote the use of technology in research and teaching. A Campus-Wide Collaborative Model of Technological Instructional Support (CCMTIS) is presented that incorporates: integration of technology across campus; technical assistance; allocation of funding for technical assistance; support of faculty teaching style; and teaching that enhances learning through the use of technology.


The approach presents two case studies, one a large state research university, and the other a small liberal arts college.


Four overlapping themes emerge across the two case studies that demonstrate how: technology can connect classroom learning to career considerations and opportunities; develop writing and communication skills; promote career development through access to job search skills; and encourage professional development among faculty and staff.

Research limitations/implications

The limitations are that only two specific campus environments are examined. That these are differing environments, however, have implications for the model’s application to diverse campus settings.

Practical implications

A practical application is that the study demonstrates how the CCMTIS model can be applied to both classroom and campus. This has implications for other universities that may seek to replicate the model on their own campuses.

Social implications

The social implications indicate how learning occurs through an instructional support model that promotes collaboration. At the same time, ethical considerations related to instructional support are presented.


The manuscript reflects original work based on case studies that reflect the authors’ experiences.



Clauss-Ehlers, C.S. and Pasquerella, L. (2017), "Application of campus instructional support: two case studies", International Journal of Information and Learning Technology, Vol. 34 No. 4, pp. 338-350.



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