Understanding user perception toward artificial intelligence (AI) enabled e-learning

Abstract

Purpose

The purpose of this study is to explore the perception of the users concerning the role of artificial intelligence (AI) in enhancing personal learning profile (PLP), personal learning network (PLN) and personal learning environment (PLE) and their effect on the perceived ease of use, perceived effectiveness and perceived usefulness for enhancing the overall attitude and satisfaction of the e-learning.

Design/methodology/approach

The data were collected from students and professionals who have ever used the e-learning module, and smart partial least square-structural equational modeling (PLS-SEM) is used to see relations between the different variables.

Findings

It was seen that the PLE is affecting both perceived ease of use and perceived usefulness. The research has shown that perceived ease of use showed a mediating effect between PLE and attitude and satisfaction. Further satisfaction mediates between perceived ease of use and intention. PLP has come out to significantly impacting perceived effectiveness. The multigroup analysis also showed that the attitude and satisfaction level affecting intention to use the e-learning module differ across the two groups of learners, i.e. gender and type of learners.

Research limitations/implications

The data are collected from students and professionals who have ever used the e-learning module and wholly based on their perceptions, leading to self-perception bias.

Originality/value

The current research is trying to integrate the user perception of PLP, PLN, PLE into the framework of the technology acceptance model and see how they impact the overall attitude and satisfaction of the learners. AI can be used to improve them and make e-learning more adherent to the users. AI can play an essential role in generating the right environment by matching the profile of the learner.

Citation

Kashive, N., Powale, L. and Kashive, K. (2021), "Understanding user perception toward artificial intelligence (AI) enabled e-learning", International Journal of Information and Learning Technology, Vol. 38 No. 1, pp. 1-19. https://doi.org/10.1108/IJILT-05-2020-0090