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Empowering the insured under health insurance: a case study in center of Iran

Mohsen Pakdaman (Department of Health Care Management, Health Policy and Management Research Center, School of Public Health, Shahid Sadoughi University of Medical Sciences, Yazd, Iran)
Sara Geravandi (School of Public Health, Tehran University of Medical Sciences, Tehran, Iran)
Ali Hejazi (Faculty of Medicine, North Khorasan University of Medical Sciences, Bojnurd, Iran)
Mobin Salehi (School of Public Health, Shahid Sadoughi University of Medical Sciences, Yazd, Iran)
Mahboobeh Davoodifar (Office of Vice-Chancellor for Global Strategies and International Affairs, Iran)

International Journal of Human Rights in Healthcare

ISSN: 2056-4902

Publication date: 28 November 2019

Abstract

Purpose

Currently, the health system is a treatment-oriented system focused on service providers. In this system, the main focus is on the health market, with little attention on insured. One way to get out of existing conditions is to empower the insured in order to involve them actively in maintaining and improving health. The paper aims to discuss these issues.

Design/methodology/approach

This qualitative study was done using the content analysis method. Based on the purposive sampling method and theoretical saturation criterion, 24 individuals including 12 health insurance experts and 12 insured participated in the study in 2018. The semi-structured interview method was used to collect data. Data were analyzed using MAXQDA10 software.

Findings

Having analyzed the interviews, 750 codes were obtained. These codes were categorized into two categories of “insurance experts” and “insured” and ten subcategories of “informing and educating, cost reduction, intersectional activities, expectations from the insured, services package, access to services, inability to pay costs, participation, and expectations from the insurance organization.”

Originality/value

This qualitative study was conducted to assess and determine the effective strategies for empowering the insured under health insurance. The results of this study are helpful to the health insurance organizations and health decision makers to detect the effective ways to develop the quality of insurance services, improve the status of insured, and increase access to health care goods and services.

Keywords

  • Social care
  • Healthcare
  • Human rights
  • Empowering
  • Health insurance
  • Insured

Acknowledgements

Conflict of Interest: No conflicts of interests have been reported by the authors. Special thanks to all the experts and participants in this study for their unconditional help without which this study would not have been possible.

Citation

Pakdaman, M., Geravandi, S., Hejazi, A., Salehi, M. and Davoodifar, M. (2019), "Empowering the insured under health insurance: a case study in center of Iran", International Journal of Human Rights in Healthcare, Vol. 12 No. 5, pp. 328-338. https://doi.org/10.1108/IJHRH-04-2019-0029

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Publisher

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Emerald Publishing Limited

Copyright © 2019, Emerald Publishing Limited

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