Barriers to empathy-based care: oncology nurses’ perceptions

Fariba Taleghani (Nursing and Midwifery Care Research Center, Isfahan University of Medical Sciences, Isfahan, Iran)
Elaheh Ashouri (Nursing and Midwifery Department, Isfahan University of Medical Sciences, Isfahan, Iran)
Mehrdad Memarzadeh (Pediatric Surgery Department, Cancer Treatment Center, Isfahan University of Medical Sciences, Isfahan, Iran)
Mortaza Saburi (Cancer Treatment Center, Isfahan University of Medical Science, Isfahan, Iran)

International Journal of Health Care Quality Assurance

ISSN: 0952-6862

Publication date: 16 April 2018

Abstract

Purpose

The purpose of this paper is to explore oncology nurses’ barriers to empathy-based care perceptions.

Design/methodology/approach

The authors used a descriptive qualitative method. In total, 18 oncology nurses were selected via purposive sampling. Data were collected through in-depth interviews and qualitative content analysis using an inductive approach.

Findings

Three main categories emerged from the data analysis: barriers related to nursing including: lacking compassion; disinterest in oncology nursing and self-criticism; psychological distress; barriers related to healthcare: job strain; task-centeredness; no formal training; poor manager support; nurse-patient gender imbalance; and barriers related to cancer care including: difficulty maintaining empathy with cancer patients; and inappropriate cancer patient

Practical implications

Oncology nurses provided insights into barriers to empathy-based care and the challenges they encountered while caring for cancer patients. Understanding these barriers is the first step to overcoming obstacles and creating an open and caring environment to provide an empathic care culture.

Originality/value

Given that oncology nurses experience several emotions, positive coping strategies for these distresses should be adopted. Healthcare systems should change cancer-caring culture from task-centered to patient-centered care. Compassion and empathy should become patient care values.

Keywords

Citation

Taleghani, F., Ashouri, E., Memarzadeh, M. and Saburi, M. (2018), "Barriers to empathy-based care: oncology nurses’ perceptions", International Journal of Health Care Quality Assurance, Vol. 31 No. 3, pp. 249-259. https://doi.org/10.1108/IJHCQA-12-2016-0185

Download as .RIS

Publisher

:

Emerald Publishing Limited

Copyright © 2018, Emerald Publishing Limited

Please note you might not have access to this content

You may be able to access this content by login via Shibboleth, Open Athens or with your Emerald account.
If you would like to contact us about accessing this content, click the button and fill out the form.
To rent this content from Deepdyve, please click the button.