TY - JOUR AB - VL - 27 IS - 5 SN - 0952-6862 DO - 10.1108/IJHCQA-12-2013-0143 UR - https://doi.org/10.1108/IJHCQA-12-2013-0143 AU - Hurst Keith PY - 2014 Y1 - 2014/01/01 TI - Learning from our internal and external customers T2 - International Journal of Health Care Quality Assurance PB - Emerald Group Publishing Limited Y2 - 2024/03/28 ER -