Development of the Persian patient satisfaction questionnaire
International Journal of Health Care Quality Assurance
ISSN: 0952-6862
Article publication date: 8 October 2018
Abstract
Purpose
The purpose of this paper is to explore the validity and reliability of the Persian version of the patient satisfaction questionnaire (PVPSQ). The study addressed the communication skills section of the PSQ specifically.
Design/methodology/approach
This cross-sectional study was conducted in 2015 to determine the validity and reliability of the Persian version of the patient satisfaction questionnaire (PSQ). In total, 538 patients (ten in pilot, 488 in tests, 40 in retest), 14 experts and 198 residents participated. The items’ impact score, content validity index, and content validity ratio were calculated. Construct validity and reliability of the scale were examined with exploratory factor analysis, Cronbach’s α, and the Intraclass correlation coefficient (ICC), respectively.
Findings
The questionnaire demonstrated a content validity index=0.94, content validity ratio=0.84, impact score=4.61, Cronbach’s α=0.93 and ICC=0.513 (p<0.00). A single factor was found in the eigenvalue distribution of the PSQ that predicted approximately 93 percent of the variance.
Practical implications
The results of this study will permit researchers in all Persian-speaking countries to use a valid and reliable Persian version of the PSQ to evaluate patients’ satisfaction with residents’ communication skills.
Originality/value
There were a few Persian questionnaires to assess patient satisfaction with physicians’ communication skills, but their psychometric properties had not been reported until the time of this study. By using the PVPSQ, both researchers at Iranian universities of medical sciences and researchers in other Persian-speaking countries can assess residents’ communication skills from the patient’s perspective more reliably.
Keywords
Acknowledgements
This study was a part of an MSc thesis funded by Tabriz University of Medical Sciences. The authors would like to express their gratitude to all patients who participated in this study for taking their time and providing invaluable perspectives. The authors also are sincerely grateful to Professor Stewart Mercer for allowing us to use the PSQ developed at the RCGP.
Citation
Nouri, M., Ghaffarifar, S. and Sadeghi-Bazargani, H. (2018), "Development of the Persian patient satisfaction questionnaire", International Journal of Health Care Quality Assurance, Vol. 31 No. 8, pp. 988-999. https://doi.org/10.1108/IJHCQA-06-2017-0101
Publisher
:Emerald Publishing Limited
Copyright © 2018, Emerald Publishing Limited