TY  - JOUR
AB  - Purpose Today, quality management systems (QMS) are a promising candidate for the improvement of healthcare services. The purpose of this paper is to investigate the opinions/attitudes of gynecology healthcare professionals toward quality and quality management in healthcare facilities (HFs) in Greece.Design/methodology/approach An anonymous self-administered questionnaire was distributed to healthcare professionals, asking for opinions on quality objectives associated with the everyday workflow in HFs (e.g. management of patients, resources, etc.) and on QMS. The study was conducted in Hippokration Hospital of Thessaloniki, including 187 participants. Statistical assessment and analysis of the questionnaires were carried out.Findings Although 87.5 percent recognized the importance of potential QMS implementation and accreditation, over 50 percent believed that it would lead rather to increased workload and bureaucracy than to any considerable quality improvement. More than 60 percent were completely unaware of the implementation of quality objectives such as quality handbook, quality policy, audit meetings and accreditation status in their HFs. This unawareness was also reported in terms of patient, data, human and general resources management. Finally, awareness over medical malpractice and positive attitude toward official reporting were detected.Originality/value Most respondents acknowledged the significance of quality, QMS implementation and accreditation in Greek hospitals. However, there was a critical gap in knowledge about quality management objectives/processes that could be possibly resolved by expert teams and well-organized educational programs aiming to educate personnel regarding the various quality objectives in Greek HFs.
VL  - 32
IS  - 1
SN  - 0952-6862
DO  - 10.1108/IJHCQA-05-2017-0083
UR  - https://doi.org/10.1108/IJHCQA-05-2017-0083
AU  - Dinas Konstantinos
AU  - Vavoulidis Eleftherios
AU  - Pratilas Georgios Chrysostomos
AU  - Basonidis Alexandros
AU  - Liberis Anastasios
AU  - Zepiridis Leonidas
AU  - Sotiriadis Alexandros
AU  - Papaevangeliou Dimitra
AU  - Stathopoulou Aliki
AU  - Leimoni Eirini
AU  - Pantazis Konstantinos
AU  - Tziomalos Konstantinos
AU  - Aletras Vassilis
AU  - Tsiotras George
PY  - 2019
Y1  - 2019/01/01
TI  - Greek gynecology healthcare professionals towards quality management systems
T2  - International Journal of Health Care Quality Assurance
PB  - Emerald Publishing Limited
SP  - 164
EP  - 175
Y2  - 2024/04/24
ER  -