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Value-based HR practices, i-deals and clinical error control with CSR as a moderator

Tuan Luu (Swinburne University of Technology, Australia)
Chris Rowley (Cass Business School, City University, London, UK)
Sununta Siengthai (School of Management, Asian Institute of Technology, Thailand)
Vo Thanh Thao (Saigontourist College and International University-Vietnam National University, Vietnam)

International Journal of Health Care Quality Assurance

ISSN: 0952-6862

Article publication date: 8 May 2017

Abstract

Purpose

Notwithstanding the rising magnitude of system factors in patient safety improvement, “human factors” such as idiosyncratic deals (i-deals) which also contribute to the adjustment of system deficiencies should not be neglected. The purpose of this paper is to investigate the role of value-based HR practices in catalyzing i-deals, which then influence clinical error control. The research further examines the moderating role of corporate social responsibility (CSR) on the effect of value-based HR practices on i-deals.

Design/methodology/approach

The data were collected from middle-level clinicians from hospitals in the Vietnam context.

Findings

The research results confirmed the effect chain from value-based HR practices through i-deals to clinical error control with CSR as a moderator.

Originality/value

The HRM literature is expanded through enlisting i-deals and clinical error control as the outcomes of HR practices.

Keywords

Citation

Luu, T., Rowley, C., Siengthai, S. and Thanh Thao, V. (2017), "Value-based HR practices, i-deals and clinical error control with CSR as a moderator", International Journal of Health Care Quality Assurance, Vol. 30 No. 4, pp. 327-340. https://doi.org/10.1108/IJHCQA-05-2016-0071

Publisher

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Emerald Publishing Limited

Copyright © 2017, Emerald Publishing Limited