Notwithstanding the rising magnitude of system factors in patient safety improvement, “human factors” such as idiosyncratic deals (i-deals) which also contribute to the adjustment of system deficiencies should not be neglected. The purpose of this paper is to investigate the role of value-based HR practices in catalyzing i-deals, which then influence clinical error control. The research further examines the moderating role of corporate social responsibility (CSR) on the effect of value-based HR practices on i-deals.
The data were collected from middle-level clinicians from hospitals in the Vietnam context.
The research results confirmed the effect chain from value-based HR practices through i-deals to clinical error control with CSR as a moderator.
The HRM literature is expanded through enlisting i-deals and clinical error control as the outcomes of HR practices.
Luu, T., Rowley, C., Siengthai, S. and Thanh Thao, V. (2017), "Value-based HR practices, i-deals and clinical error control with CSR as a moderator", International Journal of Health Care Quality Assurance, Vol. 30 No. 4, pp. 327-340. https://doi.org/10.1108/IJHCQA-05-2016-0071
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