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Quality improvement in physiotherapy services

George Boak (YSJ Business School, York Saint John University, York, UK)
Ruth Sephton (Physiotherapy Department, 5 Boroughs Partnership NHS Foundation Trust, Warrington, UK)
Elaine Hough (Physiotherapy Department, 5 Boroughs Partnership NHS Foundation Trust, Warrington, UK)
Ruth ten Hove (Chartered Society of Physiotherapy, London, UK)

International Journal of Health Care Quality Assurance

ISSN: 0952-6862

Publication date: 12 June 2017

Abstract

Purpose

The purpose of this paper is to evaluate a process change in physiotherapy services and to explore factors that may have influenced the outcomes.

Design/methodology/approach

This is a multiple case study and information was gathered from eight physiotherapy teams over 24 months.

Findings

The process change was successfully implemented in six teams. It had a clear, positive effect on service quality provided to patients in three teams. Whilst quality also improved in three other teams, other issues make changes difficult to assess. Factors that enabled process change to be effective are suggested.

Research limitations/implications

The findings are based on results achieved by only eight English teams.

Practical implications

This process change may be appropriate for other teams providing therapy services if attention is paid to potential enabling factors, and a learning approach is adopted to designing and introducing the change.

Originality/value

To the best of the authors’ knowledge, no other longitudinal process change study in therapy services has been published.

Keywords

Citation

Boak, G., Sephton, R., Hough, E. and ten Hove, R. (2017), "Quality improvement in physiotherapy services", International Journal of Health Care Quality Assurance, Vol. 30 No. 5, pp. 424-435. https://doi.org/10.1108/IJHCQA-05-2016-0066

Publisher

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Emerald Publishing Limited

Copyright © 2017, Emerald Publishing Limited