Improvements in neonatal care; using experience-based co-design

Abstract

Purpose

The purpose of this paper is to identify and improve patient care processes by collaborating patients, relatives and healthcare professionals.

Design/methodology/approach

To identify and improve patient care processes by collaborating patients, relatives and healthcare professionals.

Findings

Healthcare problems captured from collaboration between patients and healthcare professionals fall into simple, complicated and complex problems. Healthcare staff and patient experiences with patient processes differ, and a collaborative approach is needed to capture all areas needing improvement.

Research limitations/implications

The conclusions are drawn from a project with few participants in a context that probably influenced the results. In contrast, other studies in the same area confirm the results.

Practical implications

The study outcomes have direct implications for healthcare professionals who can learn from patients involved in quality improvements such as this experience-based co-design (EBCD) project.

Originality/value

The paper contributes to limited studies on EBCD involving patients in healthcare quality improvements.

Citation

Maria Kristina Gustavsson, S. (2014), "Improvements in neonatal care; using experience-based co-design", International Journal of Health Care Quality Assurance, Vol. 27 No. 5, pp. 427-438. https://doi.org/10.1108/IJHCQA-02-2013-0016