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The types and effects of feedback received by emergency ambulance staff: protocol for a systematic mixed studies review with narrative synthesis

Caitlin Wilson (School of Psychology, University of Leeds, Leeds, UK)
Gillian Janes (Faculty of Health, Psychology and Social Care, Manchester Metropolitan University, Manchester, UK)
Rebecca Lawton (Bradford Institute for Health Research, Bradford, UK) (School of Psychology, University of Leeds, Leeds, UK)
Jonathan Benn (School of Psychology, University of Leeds, Leeds, UK)

International Journal of Emergency Services

ISSN: 2047-0894

Article publication date: 9 February 2021

Issue publication date: 21 June 2021

106

Abstract

Purpose

The primary aim of this systematic review is to identify, describe and synthesise the published literature on the types and effects of feedback received by emergency ambulance staff. The secondary aim will be to describe the mechanisms and moderators of the effects of prehospital feedback in an organisational context.

Design/methodology/approach

The application and effects of feedback for healthcare professionals, to support improved practice, is well researched within the wider healthcare domain. Within a prehospital context, research into feedback has been developing in specific areas such as automated feedback from defibrillators and debrief after simulation. However, to date there has been no systematic review published on the types and effects of feedback available to emergency ambulance staff.

Findings

This study will be a systematic mixed studies review including empirical primary research of qualitative, quantitative and mixed methods methodology published in peer-reviewed journals in English. Studies will be included if they explore the concept of feedback as defined in this review, i.e. the systematised provision of information to emergency ambulance staff regarding their performance within prehospital practice and/or patient outcomes. The search strategy will consist of three facets: ambulance staff synonyms, feedback synonyms and feedback content. The databases to be searched from inception are MEDLINE, Embase, AMED, PsycINFO, HMIC, CINAHL and Web of Science. Study quality will be appraised using the mixed methods appraisal tool (MMAT) developed by Hong et al. (2018). Data analysis will consist of narrative synthesis guided by Popay et al. (2006) following a parallel-results convergent synthesis design.

Originality/value

Registration: PROSPERO (CRD42020162600)

Keywords

Acknowledgements

CW drafted the protocol with input and guidance from GJ, RL and JB. CW and JB developed the study design, search strategy, risk of bias assessment strategy and data extraction criteria. All authors have substantially contributed to the study design, selection criteria and development of this protocol. All authors have read, provided feedback and approved the final manuscript. The authors would like to thank Emily Parker (EP) for agreeing to be the second reviewer for the screening process.Funding: This research is funded by the National Institute for Health Research (NIHR) Yorkshire and Humber Patient Safety Translational Research Centre (YHPSTRC). The views expressed are those of the author(s) and not necessarily those of the NIHR or the Department of Health and Social Care.

Citation

Wilson, C., Janes, G., Lawton, R. and Benn, J. (2021), "The types and effects of feedback received by emergency ambulance staff: protocol for a systematic mixed studies review with narrative synthesis", International Journal of Emergency Services, Vol. 10 No. 2, pp. 247-265. https://doi.org/10.1108/IJES-09-2020-0057

Publisher

:

Emerald Publishing Limited

Copyright © 2021, Emerald Publishing Limited

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