The path from social and organizational resources to satisfaction: the mediating role of academic engagement and the moderating role of psychological capital
International Journal of Educational Management
ISSN: 0951-354X
Article publication date: 5 May 2022
Issue publication date: 3 June 2022
Abstract
Purpose
This study draws on the Job Demands-Resources (JD-R) model to analyze if (1) social and organizational resources impact students' satisfaction, via academic engagement, and (2) psychological capital moderates the mediating path.
Design/methodology/approach
To test our hypotheses, the authors collected data from two well-established higher education institutions (HEIs), in which 840 students participated.
Findings
Additionally, the results demonstrated that the indirect relationship between resources and satisfaction through academic engagement was conditional on the individual's levels of psychological capital, in such a way that it became stronger for those who presented lower levels of psychological capital, compared to those with higher levels. The students' satisfaction can be an indicator of the institution's perceived quality, in addition to positioning the HEI as a healthy organization.
Research limitations/implications
The cross-sectional design of the study is a limitation.
Practical implications
The students' satisfaction levels can be an indicators of the institution's perceived quality, in addition to positioning the HEI as a healthy organization. Thus, these conclusions can contribute to guiding the actors of HEIs in designing and promoting interventions to promote students' satisfaction.
Originality/value
However, the study presents some guidelines for academic and organizational practice, namely regarding the relevance of resources for increasing academic engagement and, consequently, satisfaction.
Keywords
Acknowledgements
Compliance of ethical standard statement: All procedures performed in studies involving human participants were in accordance with the ethical standards of the institutional and/or national research committee and with the 1964 Helsinki Declaration and its later amendments or comparable ethical standards.
Informed consent: Informed consent was obtained from all individual participants involved in the study.
Data availability: The data is available only upon reasonable request to the authors.
Conflict of interest statement: The authors declare that they have no conflicts of interest.
Citation
Junça Silva, A., Abreu, P. and Brito, S. (2022), "The path from social and organizational resources to satisfaction: the mediating role of academic engagement and the moderating role of psychological capital", International Journal of Educational Management, Vol. 36 No. 5, pp. 750-765. https://doi.org/10.1108/IJEM-01-2022-0041
Publisher
:Emerald Publishing Limited
Copyright © 2022, Emerald Publishing Limited