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An empirical competence-capability model of supply chain resilience

Santanu Mandal (Department of Operations & IT, IBS Hyderabad, Hyderabad, India)

International Journal of Disaster Resilience in the Built Environment

ISSN: 1759-5908

Article publication date: 10 April 2017

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Abstract

Purpose

This paper aims to investigate the influence of supply and demand competence on supply chain (SC) resilience and its impact on a firm’s operational and relational performance. While the former competence refers to production and supply management-related activities, the latter refers to distribution and demand management-related activities. Within this framework, process compliance, i.e. how well SC management processes are internally executed by the firm’s employees, is observed as an enabler (moderator) on the relationship between SC competence and SC resilience. Further the model also explores the moderating influence of environmental uncertainty (EU) on the linkage between SC resilience and firm performance.

Design/methodology/approach

Data were collected through a Web-based cross-sectional survey from SC professionals working in different industries at various designations. Further, the collected data were analyzed using partial least squares for hypotheses’ testing.

Findings

The findings suggest a positive influence of demand- and supply-side competences on SC resilience. Supply chain resilience was also found to have a positive influence on operational and relational performance. Further, process compliance was found to positively moderate the relationship between the competences and resilience. Lastly, the relationship between resilience and performance was found to gain momentum in the presence of EU.

Research limitations/implication

Data were collected from a single respondent per firm. Hence, future research should attempt to collect data from multiple respondents for increased generalization.

Originality/value

The study holds significance for academicians and practitioners, as it investigates the importance of supply- and demand-side competences on the development of SC resilience and its impact on performance. This investigation showed that building resilience in a SC is dependent on the degree to which firms are process-compliant. Further, it was empirically proved that resilience’s positive influence on performance increases more with the presence of uncertainties.

Keywords

Acknowledgements

This is a revised version of a previously published paper, “An empirical competence-capability model of SC innovation” in Business: Theory and Practice 17(2).

Citation

Mandal, S. (2017), "An empirical competence-capability model of supply chain resilience", International Journal of Disaster Resilience in the Built Environment, Vol. 8 No. 02, pp. 190-208. https://doi.org/10.1108/IJDRBE-02-2015-0003

Publisher

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Emerald Publishing Limited

Copyright © 2017, Emerald Publishing Limited

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