TY  - JOUR
AB  - Purpose The purpose of this study is to examine social conflicts with co-workers (SCCWs) as a predictor of job satisfaction with co-workers (JSCWs) on a daily basis. Moreover, dispositional emotion regulation (ER) was suggested to moderate the within-person relationship between daily conflicts at work and JSCWs.Design/methodology/approach Ninety-eight employees from German civil service agencies completed surveys across five consecutive work days. Dispositional variables and controls were assessed in a general survey which was completed before the start of the daily surveys.Findings Hierarchical linear modeling showed that SCCWs at noon were significantly related to employees’ JSCWs in the evening and that dispositional ER moderated this relationship, indicating that people with high abilities of ER reported higher levels of job satisfaction with their co-workers than people with low abilities of ER after experiencing SCCWs.Originality/value The present study links conflict research with organizational and personality research. The findings broaden the understanding of social conflicts in an organizational context and further highlight ER as an important factor which can buffer the negative effects of workplace conflicts.
VL  - 29
IS  - 2
SN  - 1044-4068
DO  - 10.1108/IJCMA-11-2016-0097
UR  - https://doi.org/10.1108/IJCMA-11-2016-0097
AU  - Hagemeister Alexandra
AU  - Volmer Judith
PY  - 2017
Y1  - 2017/01/01
TI  - Do social conflicts at work affect employees’ job satisfaction? The moderating role of emotion regulation
T2  - International Journal of Conflict Management
PB  - Emerald Publishing Limited
SP  - 213
EP  - 235
Y2  - 2024/04/16
ER  -