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Effect of stakeholder’s conflicts on project constraints: a tale of the construction industry

Muhammad Irfan (Department of Construction Engineering and Management, National University of Sciences and Technology, Islamabad, Pakistan)
Muhammad Jamaluddin Thaheem (Department of Construction Engineering and Management, National University of Sciences and Technology, Islamabad, Pakistan)
Hamza Farooq Gabriel (Department of Construction Engineering and Management, National University of Sciences and Technology, Islamabad, Pakistan)
Muhammad Sohail Anwar Malik (Department of Construction Engineering and Management, National University of Sciences and Technology, Islamabad, Pakistan)
Abdur Rehman Nasir (Department of Construction Engineering and Management, National University of Sciences and Technology, Islamabad, Pakistan)

International Journal of Conflict Management

ISSN: 1044-4068

Article publication date: 12 August 2019

Abstract

Purpose

The purpose of this research is to quantify the effect of stakeholder conflicts on project constraints in the construction industry using ordinal regression analysis. For this purpose, the most significant project constraints and factors that cause stakeholder conflicts found in the literature are measured.

Design/methodology/approach

Factors causing stakeholder conflicts and project constraints are extracted through a content analysis of the published literature. Further, a questionnaire survey is conducted involving 170 professionals to assess the effect of conflicts on project constraints. Finally, to obtain a more objective assessment, a statistical model is developed, and to highlight the most severe factors causing conflict and impacting project constraints, ordinal regression analysis is performed.

Findings

The results show that in the construction industry, all project constraints are affected by stakeholder conflicts. Factors that result in stakeholder conflicts indicated a positive relationship with cost, time and resources. This means that any increase or decrease in the effect of stakeholder conflicts will directly influence these three project constraints. Similarly, a negative relationship was observed between stakeholder conflicts and quality, workforce productivity, protection of environment and safety regulations in the construction industry, indicating that increase in the effect of stakeholder conflicts will decrease these four project constraints and vice versa. The results for cumulative ordinal regression model highlight that lack of communication, poor quality of completed works and change orders and rework have intense effects on project constraints collectively.

Originality/value

A small number of studies have been undertaken to examine the emergence of project constraints in the developing countries. And even more, its relationship with stakeholder conflicts in the construction industry is limited. This research highlights the most significant project constraints and factors that result in stakeholder conflicts in the construction industry. Therefore, this study adds to the existing body of knowledge by developing an ordinal regression model that will help decision-makers and top management control this enigma of stakeholder conflicts in the construction industry.

Keywords

Citation

Irfan, M., Thaheem, M.J., Gabriel, H.F., Malik, M.S.A. and Nasir, A.R. (2019), "Effect of stakeholder’s conflicts on project constraints: a tale of the construction industry", International Journal of Conflict Management, Vol. 30 No. 4, pp. 538-565. https://doi.org/10.1108/IJCMA-04-2019-0074

Publisher

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Emerald Publishing Limited

Copyright © 2019, Emerald Publishing Limited