One style does not fit all: the relationship of mediator behavioral adaptivity to mediator empowerment, efficacy, and satisfaction

Abstract

Purpose

Prior research on the situated model of mediation has suggested that mediators’ abilities to be more flexible and adaptive in responding to potential derailers in mediation situations lead to better outcomes. The purpose if this paper is to build on this theory and research by developing a new scale of mediator behavioral adaptivity and investigating the hypothesized effects of mediator adaptivity on their sense of efficacy, empowerment and satisfaction when mediating.

Design/methodology/approach

The paper presents findings from two survey studies with currently active, experienced mediators.

Findings

The findings offer a new scale for the study of effective mediation – the mediator behavioral adaptivity scale – and offer support for the hypothesis that mediators reporting an ability to use more diverse behavioral tactics and strategies (both standard and specialized strategies) report higher levels of satisfaction with mediation outcomes as well as more self-efficacy and empowerment during mediations.

Research limitations/implications

These studies are both self-report and correlational and so should be supplemented by subsequent research using experimental methods and more objective measures of mediation outcomes.

Originality/value

The program of research extended in this paper offers a new integrative model of adaptive mediation, which aims to provide evidence-based guidelines for using different types of mediation strategies in categorically different conflict situations. The model can ultimately help the field transcend discussions of preferred or best mediation styles and focus instead on how distinct strategies offer different degrees of fit for different types of mediation challenges.

Citation

Kugler, K.G. and Coleman, P.T. (2024), "One style does not fit all: the relationship of mediator behavioral adaptivity to mediator empowerment, efficacy, and satisfaction", International Journal of Conflict Management, Vol. ahead-of-print No. ahead-of-print. https://doi.org/10.1108/IJCMA-03-2024-0060