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Evaluating the effect of multifactors on employee’s innovative behavior in SMEs: mediating effects of thriving at work and organizational commitment

Nguyen Phuc Nguyen (Department of Business Administration, University of Economics, The University of Danang, Danang City, Vietnam)
Helen McGuirk (Hincks Centre for Entrepreneurship Excellence, School of Business, Munster Technological University, Cork, Ireland)

International Journal of Contemporary Hospitality Management

ISSN: 0959-6119

Article publication date: 14 June 2022

Issue publication date: 1 November 2022

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Abstract

Purpose

This study aims to explore the effect of multiple factors on employee innovative behavior (EIB) and examine the mediating role that thriving at work and organizational commitment play in this relationship, specifically related to the hospitality sector.

Design/methodology/approach

Primary data was gathered from 612 employees across 100 small and medium-sized enterprises (SMEs) in Vietnam. Using covariance-based structural equation modeling and the bootstrapping method, the research estimates ten overarching hypotheses to address the research question: how do job, personal and contextual factors influence EIB?

Findings

Job, personal and contextual factors influence EIB significantly and positively. The results uncover the relationship between workplace support and EIB under the mediating effects of thriving at work and organizational commitment. Especially interesting for the hospitality sector is that the authors find these three factors are a strong influence on EIB.

Practical implications

Management can stimulate EIB by designing job control and job demand appropriately to build and maintain workplace social support in the organization, especially in the hospitality sector. Employees’ personal characteristics can also facilitate this behavior. The research adds to theory on EIB and methods to analyze the factors affecting this driver of innovation.

Originality/value

The research enhances our understanding of EIB in the hospitality and the SME context generally. EIB is affected by employee perceptions of job factors (job demand and job control), personal factors (thriving at work and organizational commitment) and contextual factors (supervisor support, coworker support and climate for innovation).

Keywords

Acknowledgements

This research was funded by Funds for Science and Technology Development of the University of Danang, Vietnam under Project number B2019-DN04-23.

Citation

Nguyen, N.P. and McGuirk, H. (2022), "Evaluating the effect of multifactors on employee’s innovative behavior in SMEs: mediating effects of thriving at work and organizational commitment", International Journal of Contemporary Hospitality Management, Vol. 34 No. 12, pp. 4458-4479. https://doi.org/10.1108/IJCHM-11-2021-1354

Publisher

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Emerald Publishing Limited

Copyright © 2022, Emerald Publishing Limited

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