To read the full version of this content please select one of the options below:

Workplace fun for better team performance: focus on frontline hotel employees

Heesup Han (College of Hospitality and Tourism Management, Sejong University, Seoul, Republic of Korea)
Wansoo Kim (Department of International Tourism, Dong-A University, Busan, Republic of Korea)
Chul Jeong (Department of Tourism, Hanyang University, Seoul, Republic of Korea)

International Journal of Contemporary Hospitality Management

ISSN: 0959-6119

Article publication date: 11 July 2016

Abstract

Purpose

The aim of this study is to reveal how workplace fun promotes team performance in the hotel business context.

Design/methodology/approach

The conceptual model of this study was tested based on responses from 271 frontline hotel employees (including managers) in the USA, who had full-time work tenure of more than three months in a three-star or above-rated hotel.

Findings

This study revealed that workplace fun activities enhance team performance by promoting employees’ workplace fun experience and by facilitating interpersonal trust and group cohesion, which, in turn, reduce intra-group conflict and stimulates interpersonal citizenship behaviors, respectively.

Research limitations/implications

First, this study adopted subjective team performance measures. Although it can be exaggerated unconsciously, the literature suggests that how team members perceive their team’ performance is also an important indicator of team effectiveness. Second, the conceptual model of this study was tested in the US context. So, in a more collectivistic culture, the model might generate somewhat different results from those of this study.

Practical implications

The findings of this study indicate that workplace fun initiatives by the management are an effective means to promote the performance of frontline work teams at a hotel. Discussions are extended to incorporating fun elements into existing organizational cultures.

Originality/value

By adopting the input–process–outcome framework, this study shows how workplace fun, as a critical input, creates positive group processes and, thereby, promotes positive group outcomes in the hotel business context.

Keywords

Acknowledgements

This research was supported by the Dong-A University research fund.

Citation

Han, H., Kim, W. and Jeong, C. (2016), "Workplace fun for better team performance: focus on frontline hotel employees", International Journal of Contemporary Hospitality Management, Vol. 28 No. 7, pp. 1391-1416. https://doi.org/10.1108/IJCHM-11-2014-0555

Publisher

:

Emerald Group Publishing Limited

Copyright © 2016, Emerald Group Publishing Limited