Talent management and retention strategies in luxury hotels: evidence from four countries

Abstract

Purpose

The purpose of this paper is to provide a definition of talent and talent management in the luxury hotel sector with a focus on talent retention strategies.

Design/methodology/approach

A qualitative approach was used and 27 face-to-face semi-structured interviews were conducted with managers in luxury hotels in four countries (the USA, the UK, Australia and Greece).

Findings

Talent refers to those who “go above and beyond”. Talent retention strategies in luxury hotels include a friendly, family-oriented and open access culture, teamwork, compensation, succession planning and training and development. A hybrid exclusive and inclusive approach to talent management (TM) is proposed with the implicit engagement of the individuals.

Practical implications

Luxury hotels should choose TM practices that fit the organizational culture with a focus on retention strategies that are tailor-made to the individual or groups of individuals. Opportunities to progress, succession planning and employee participation to TM are valued in the industry.

Originality/value

This study provides findings from empirical comparative research conducted in four different countries, whereas most published work on TM focuses on bibliographic reviews. It provides a conceptualization of talent and TM. This study frames the nature of TM in hotels and advances the knowledge of talent retention strategies found to be effective in hospitality.

Citation

Marinakou, E. and Giousmpasoglou, C. (2019), "Talent management and retention strategies in luxury hotels: evidence from four countries", International Journal of Contemporary Hospitality Management, Vol. 31 No. 10, pp. 3855-3878. https://doi.org/10.1108/IJCHM-10-2018-0862