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Environmental management strategy and organizational citizenship behaviors in the hotel industry: The mediating role of organizational trust and commitment

Donghwan Yoon (Pennsylvania State University, Berks Campus, Reading, Pennsylvania, USA)
Jichul Jang (Department of Hospitality Management, Kansas State University, Manhattan, Kansas, USA)
JungHoon (Jay) Lee (School of Hospitality Leadership, East Carolina University, Greenville, North Carolina, USA)

International Journal of Contemporary Hospitality Management

ISSN: 0959-6119

Article publication date: 8 August 2016

3984

Abstract

Purpose

Recently, the hotel industry has increased its adoption of environmental management practices. Because the research on hotel environmental management often overlooks organizational factors, this study aims to investigate the effects of an environmental management strategy (EMS) on organizational citizenship behavior and tested the mediating roles of organizational trust and commitment in explaining those effects.

Design/methodology/approach

An online survey of US hotel employees yielded 373 complete responses. Data were analyzed with structural equation modeling.

Findings

EMS positively affected organizational trust and commitment, which ultimately influenced organizational citizenship behavior. Furthermore, organizational trust and commitment fully mediated the relationship between EMS and organizational citizenship behavior.

Practical implications

The results establish the foundation for applying EMS in organizational operations. The findings can benefit managers, as they show how hotel firms’ prosocial practices can enhance employees’ positive behaviors.

Originality/value

Despite the importance of employee attitudes and behaviors, little is known about the mechanism by which employees perceive the influence of an EMS on organizational citizenship behaviors. Therefore, the study examined organizational trust and commitment as mediators of the relationship between EMS and organizational citizenship behavior.

Keywords

Citation

Yoon, D., Jang, J. and Lee, J.(J). (2016), "Environmental management strategy and organizational citizenship behaviors in the hotel industry: The mediating role of organizational trust and commitment", International Journal of Contemporary Hospitality Management, Vol. 28 No. 8, pp. 1577-1597. https://doi.org/10.1108/IJCHM-10-2014-0498

Publisher

:

Emerald Group Publishing Limited

Copyright © 2016, Emerald Group Publishing Limited

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