Envy climate and group performance in full-service hotels: the roles of intragroup relationship conflict and competitive climate

Abstract

Purpose

The extant literature mainly focuses on the antecedents and outcomes of envy at the individual level. Workgroups have become ideal units for research on envy given the ubiquitous teamwork in organizations. This study aims to examine whether, how and when envy climate can influence group performance.

Design/methodology/approach

The authors analyzed data collected in three waves from a sample of 72 groups with 475 team members in full-service hotels in China.

Findings

Envy climate was negatively associated with group performance via intragroup relationship conflict. Furthermore, competitive climate moderated the effect of envy climate on intragroup relationship conflict and the indirect effect of envy climate on group performance through intragroup relationship conflict.

Practical implications

The present research offers organizations valuable insights into how to minimize the climate of envy and competition within a group and relieve the relationship conflict that may damage group performance.

Originality/value

Drawing on a social functional perspective of emotions, this study enriches the envy research by conceptualizing envy climate as a collective perception and clarifying its effect on group performance. The authors extend the understanding of envy climate by showing how a climate of envy embedded in a group influences group performance and also explain when group members may be more likely to act in a destructive way to respond to such a climate.

Citation

Wu, W., Ni, D., Wu, S., Lu, L., Zhang, X. and Hao, S. (2021), "Envy climate and group performance in full-service hotels: the roles of intragroup relationship conflict and competitive climate", International Journal of Contemporary Hospitality Management, Vol. 33 No. 10, pp. 3494-3513. https://doi.org/10.1108/IJCHM-09-2020-1042