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Incidence of workplace bullying among hospitality employees

Antonio Ariza-Montes (Universidad Loyola Andalucia, Córdoba, Spain)
Juan M. Arjona-Fuentes (Department of Quantitative Methods, Universidad Loyola Andalucía, Córdoba, Spain)
Rob Law (School of Hotel and Tourism Management, Hong Kong Polytechnic University, Kowloon, Hong Kong)
Heesup Han (College of Hospitality and Tourism Management, Sejong University, Seoul, South Korea)

International Journal of Contemporary Hospitality Management

ISSN: 0959-6119

Article publication date: 10 April 2017




The purpose of this study is to the address the key factors of workplace bullying among hospitality employees, as workplace bullying results in damaging consequences on both individuals and organizations.


This study first defines the phenomenon of workplace bullying and then reviews the related literature. Data are collected from a sample population of 238 hospitality employees obtained from the latest European Working Conditions Survey. Logistic regression analysis is used to achieve the study objectives.


Results from the binary logistic regression model show the main personal and organizational factors related to the probability of workplace bullying. The logistic regression model explains 76.4 per cent of the total variations in the sample. The model correctly classifies 78.1 per cent of hospitality employees who did not feel bullied in their profession and 74.1 per cent of employees who did feel bullied.

Practical implications

The authors’ findings imply that responsible managers in hospitality enterprises may reduce the organizational levels of workplace bullying by adjusting certain working conditions and establishing a supportive environment.


Studies on personalities inclined to bullying are inconclusive. To the best of the authors’ knowledge, this research is the first to develop a comprehensive and exploratory conceptual model of workplace bullying that links personal variables, working conditions and contextual factors to the prevalence of workplace bullying within the hospitality sector in the European context.



Ariza-Montes, A., Arjona-Fuentes, J.M., Law, R. and Han, H. (2017), "Incidence of workplace bullying among hospitality employees", International Journal of Contemporary Hospitality Management, Vol. 29 No. 4, pp. 1116-1132.



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Copyright © 2017, Emerald Publishing Limited

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