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Network hospitality in the share economy: Understanding guest experiences and the impact of sharing on lodging

Allison Wiles (Renaissance Nashville Hotel, Nashville, Tennessee, USA)
Alleah Crawford (Department of Hospitality Management, East Carolina University, Greenville, North Carolina, USA)

International Journal of Contemporary Hospitality Management

ISSN: 0959-6119

Article publication date: 11 September 2017

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Abstract

Purpose

The purpose of this study was utilize the experience economy to assess the value of the network hospitality experience for the guest and to develop a better understanding of network hospitality as a unique alternative to traditional lodging.

Design/methodology/approach

This study used a mixed-methods approach, relying on content analysis and interpretive phenomenological analysis to answer the research questions. Guest reviews of hosts for a lodging-specific network hospitality website were used as the data source for this study.

Findings

The educational dimension of the experience economy was most represented during network hospitality experiences. Additionally, the factors that create value for network hospitality users include verbal communication, a sense of feeling at home, engagement in entertainment, food and beverage and the functional experience while the spirit of network hospitality, reciprocity and desire for continuation through future intention can have a great impact on the travel and tourism industry.

Originality/value

This research adds value to the current literature by providing a better understanding of the experience economy at work in network hospitality, primarily education and esthetics. Additionally a better understanding of what factors of the network hospitality experience create value for guests is developed. This work focuses on a fast-growing substitute for traditional lodging and therefore needs to be better understood.

Keywords

Citation

Wiles, A. and Crawford, A. (2017), "Network hospitality in the share economy: Understanding guest experiences and the impact of sharing on lodging", International Journal of Contemporary Hospitality Management, Vol. 29 No. 9, pp. 2444-2463. https://doi.org/10.1108/IJCHM-08-2016-0453

Publisher

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Emerald Publishing Limited

Copyright © 2017, Emerald Publishing Limited

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