TY  - JOUR
AB  - Purpose The purpose of this paper is to draw on the theory of servant leadership to examine the influence of chief executive officer (CEO) servant leadership on firm performance in the hospitality industry. It examined the mediating role of the service climate and the moderating role of competitive intensity in the relationship between CEO servant leadership and firm performance.Design/methodology/approach Multiple regression was used to analyze multi-wave, multi-source data from 92 hotels in China. A moderated path analysis was used to test the moderating effects.Findings CEO servant leadership positively influenced firm performance via the service climate in the hospitality industry. Competitive intensity strengthened the direct effect of the service climate on firm performance, and the indirect effect of CEO servant leadership on firm performance via service climate.Research limitations/implications The findings offer managerial insights into CEO succession, service management and human resource management.Originality/value This is one of the first studies to investigate how and when CEO servant leadership might shape firm outcomes in the hospitality industry. Theoretically, the findings enrich our understanding of how CEO leadership might shape firm-level outcomes.
VL  - 28
IS  - 5
SN  - 0959-6119
DO  - 10.1108/IJCHM-08-2014-0388
UR  - https://doi.org/10.1108/IJCHM-08-2014-0388
AU  - Huang Jun
AU  - Li Weiwen
AU  - Qiu Canhua
AU  - Yim Frederick Hong-kit
AU  - Wan Junbao
PY  - 2016
Y1  - 2016/01/01
TI  - The impact of CEO servant leadership on firm performance in the hospitality industry
T2  - International Journal of Contemporary Hospitality Management
PB  - Emerald Group Publishing Limited
SP  - 945
EP  - 968
Y2  - 2024/09/19
ER  -